Privacy Policy

September 1, 2025: August 13, 2025

Introduction

Your privacy matters to us. This policy explains how we collect, use, and protect your personal information when you use our financial planning services. We're committed to transparency — you deserve to know exactly how your data is handled.

Information We Collect

We collect information necessary to provide quality financial planning services:

Personal Information

  • • Contact details (name, email, phone, address)
  • • Financial information (income, assets, goals)
  • • Identification documents as required by law
  • • Communication preferences and history

Usage Data

  • • Website interaction patterns and preferences
  • • Device information and browser type
  • • IP address and location data (general geographic area)

How We Use Your Information

We use your information exclusively for legitimate business purposes:

  • • Providing personalized financial planning consultations
  • • Communicating about your account and services
  • • Improving our services and website functionality
  • • Complying with legal and regulatory requirements
  • • Protecting against fraud and unauthorized access

Legal Basis for Processing

We process your data based on the following legal foundations:

Primary Legal Basis: We process your data on the basis of consent and legitimate business interest

  • • Consent for marketing communications and non-essential services
  • • Legitimate interest for service delivery and improvement
  • • Legal obligation for regulatory compliance and reporting

Data Sharing and Disclosure

We share your information only when necessary and appropriate:

  • • With service providers who assist in delivering our services
  • • When required by law or regulatory authorities
  • • To protect our rights or prevent fraud
  • • With your explicit consent for specific purposes

Data Security

We implement robust security measures including encryption, secure servers, access controls, and regular security audits. However, no system is completely secure — we continuously improve our protections and will notify you of any significant security incidents.

Data Retention

We retain your information for as long as necessary to provide services and comply with legal requirements. Generally, this means maintaining records for 7 years after service termination, though some data may be kept longer for regulatory compliance.

Your Privacy Rights

You have several important rights regarding your personal data:

  • • Right to access and receive copies of your personal data
  • • Right to correct inaccurate or incomplete information
  • • Right to request deletion of your personal data
  • • Right to limit how we process your information
  • • Right to receive your data in a portable format
  • • Right to object to certain processing activities
  • • Right to withdraw consent at any time

Cookies and Tracking

We use cookies to improve website functionality and analyze usage patterns. You can control cookie preferences through our consent tool or browser settings.

For detailed information about our cookie practices, please review our Cookie Policy Cookie Policy.

Third-Party Links

Our website may contain links to external sites. We are not responsible for the privacy practices of third-party websites — please review their privacy policies independently.

Children's Privacy

Our services are designed for adults aged 18 and over. We do not knowingly collect personal information from children under 18. If we become aware of such collection, we will delete the information promptly.

Policy Updates

We may update this privacy policy to reflect changes in our practices or applicable laws. We will notify you of significant changes via email or website notice, giving you time to review before changes take effect.

Contact Information

If you have questions about this privacy policy or want to exercise your rights, please contact us using the information below.

Company Name: Velomirathine

Business Address: Level 15, Menara LGB, 1 Jalan Wan Kadir, Kuala Lumpur

Email Address: info@velomirathine.com

Phone Number: +60 12 0024 9954